Project Overview
Why This Course
This course was designed to train new employees on organizational structure, policies, and procedures during the onboarding process.
Specifications and final deliverables:
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a SCORM course trackable in the client's LMS
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mobile friendly and responsive on all devices
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use of interactive gamification for increased user engagement
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testing to prove learner's knowledge
Business Objectives
The business objectives identified include:
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reduce training time during the first week of a new hire's onboarding
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reduce budget for in-person training time
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having consistent company knowledge across departments
Performance KPIs
The key performance indicators used to measure the success of this course include:
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reduce orientation training time from 15-hours to 3-hours for the employee's first week
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reduce budget for in-person training time by 20%
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prove company knowledge through passed exam to show consistent work standards
Strategic Approach
Target Audience
The learner profile for this course comprised of:
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average age range 25-45 years old
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average time in industry 2-4 years
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both male and female learners
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technologically-friendly
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primarily English first language
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located in various regions across Canada
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learning on multiple devices and settings
(not all in-office)
Learning Outcomes
The learning outcomes identified include:
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understanding company HR standards
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knowing procedures and how to report
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being able to locate company policies and procedures and apply ethical responsibility
Strategy Applied
The techniques used to facilitate these required objectives and outcomes include:
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rich multimedia experience (images, video, and narration)
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use of interactive gamification to test user knowledge
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a structured learning plan using micro learning modules to keep users engaged
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a fillable workbook designed as a supplementary follow-along resource
Design Choices
Company Branding
The course was designed according to existing company branding to include:
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use of company colours
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logo (not pictured here for confidentiality)
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tone in content developed
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primary and secondary font pairings
The client provided their brand standards for review before design work began and provided approved content that was inline with their corporate standards.
Gamification
One of the identified deliverables was engaging interactive elements. To accomplish this, I used role playing scenarios to re-enforce the learners knowledge of how to respond to specific situations.
Software Used
This course was developed in Articulate Storyline 360 and delivered as a packaged SCORM file for implementation on the client's existing LMS.
Powtoon was also used to design the introduction video for the course.
Development Process
Storyboarding / Sequencing
These are the first steps for development used in building this course:
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collection of content (including provided visuals and brand standards)
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sourcing of stock images and video
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sequencing the content into a storyline
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approval of outline
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building an online prototype for initial review and feedback
Prototype
Once initial approvals are made, I put all the pieces together and build a prototype of the course.
At this stage, I completed a first draft of the course with functional interactivity, visuals, and narration.
The client tested the course using the review and feedback function within Articulate 360 so they could leave comments directly on-screen.
Implementation / Testing
Once initial approvals are made, I put all the pieces together and build a prototype of the course.
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revise requested changes
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final approval
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implementation on system
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small batch user testing
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feedback and final adjustments
Key Takeaways
What We Learned
During this course development we learned the importance of process.
As designers, it can be easy to become eager and want to begin designing before final approval of content, however this ends up wasting time when changes inevitably come.
This project taught me the importance of patience and due process. While there were no major setbacks in this project, I am now more cautious of following the steps I know lead to a successful and timely delivery.
Client Success
The key performance indicators for this project were all met or surpassed.
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reduced onboarding training time to 2-hours for the employee's first week (goal was 3-hours)
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reduce budget for in-person training time by 20%
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a survey was implemented for ongoing feedback and employee input to ensure continued success
